-Where are you located?
We are located on the East Coast in beautiful Western Massachusetts. We are just a stones throw away from the Conn. River in Springfield- Home of the Basketball Hall of Fame. Our facility is located in the Industrial Section of Downtown, Springfield Massachusetts.
-How long have you been in business?
Cheap tees was one of the first companies to offer online screen printing services to their customers being in business since 1995. Here at Cheap Tees customer service and quality are our first priority.
-Why so cheap and fast?
We use only first quality garments that are being printed on state of the art equipment. Because of our technologies we are able to offer some of the industries lowest prices with very fast turn around times
PROCESSING MY ORDER AND PRICING
-Will I receive a proof for my shirts and when?
All orders receive a proof via email generally within 24 to 48 hours of the order
being placed. this does not apply to weekend order.If you order on the weekend you can expect a proof by Monday or Tuesday.
-How long will it take for me to receive my order?
All orders are generally printed within 5 to7 business days after art approval. you must then calculate in your shipping time to get a general estimate of arrival.Please refer to our Fedex shipping chart to get your days of transit.
-What is the price difference for white shirts and colored shirts?
Generally a colored is 75 cents to 1.25 more all depending on the band and style of shirt
-How do I place my order?
You can place your entire order online using our secure shopping cart. You can design your own image or upload your own artwork, and once satisfied you can do the entire ordering process online. Or if you feel more comfortable you may give us a call and it will be our pleasure to take your order over the phone. If you choose to do this you can just email us your art work or give us your image id from the web sites design tool and we will put a proof together for you.
-How much do you charge for additional print location?
The first print location is included in the base price, each additional print location is a $1.25
-How much do you charge for additional ink colors?
Each additional ink color is 75 cents. Here at Cheap Tees we do not charge for screens or set up. Unlike some of our competitors who can charge up to $48 per screen per color. They will be charging you up to $2.75 per color when you factor in their screen charges.
ARTWORK AND FORMAT TYPE
-Can I get my design to you?
You can send your files to our email email@example.com or you can upload your image after choosing your shirt style, color & location. If you have no files we have an extensive assortment of clip art for you to choose from.
-What types of files can be used for printing and what formats do you need?
Artwork that is in vector format will give you the best result for your final print. This would be a file that was created in Adobe Illustrator, Corel Draw or any other vector program. Vector art is generally considered to be line art or text. If you are using artwork that is two or three colors, we recommend having it in vector format so that we can correctly separate it. If this is just not possible, don’t fret, we will be happy to see if there is something we can do to get it to work. We are also able to use a high resolution jpeg, eps, tiff or bmp files. It is recommended that the image be saved at a resolution of at least 300 dpi. When in doubt, a PDF will work best. When sending a native file, it is best that all fonts be converted to outlines or curves if the program allows it. This will alleviate any chance of your fonts defaulting to something that is not correct. If you can not convert your text and are using a font that is not standard, you will need to either send that font along with your artwork or let us know what it is so we can try to find it or something similar.
-Do you print photographs on your shirts?
We can and have printed photographs on shirts for memoriam or anniversary occasions. It is recommended however that the photograph be printed in black ink on a white or light colored shirt. In our experience you will get the best quality this way. For example: if you wanted to print royal blue tee shirts with a picture of Grandma on it in yellow ink for her 90th birthday party, your ultimate result would be an unrecognizable image of Grandma with a royal blue face. Photographs are made up of as series of tiny little dots called halftones and these are what make up the image that will print on your shirts. The shirt color ultimately ends up showing through a lot of the image. So if you had printed Grandmas picture on white tees with black or even a dark ink, her image would stand out nicely, be clear and she would have a more realistic colored face.
PRINT SIZE AND LOCATION
-What are the suggested image sizes for each print location? (Left chest, Full front, Back, and Sleeves)
The suggested sizes for each print location are as follows
Left Chest- 4“wide by 4“ long
Full Front- 12 1/2″ wide by 13 1/2“ long
Back- 13 1/2“ wide by 13 1/2“ long
Short Sleeves- 3“ wide by 4“ long
Long Sleeves-3“ wide by 15“ long
-What are the image sizes available for printing on youth tee-shirts?
We can use the same size print area as the adults except on youth smalls.Youth smalls can only have a print area of ten inches wide. We suggest if you are ordering a variety of sizes including adults either try not to order youth smalls or make your print no wider than ten inches wide so it fits all size shirts.
-What areas on the shirts is not a printable area?
There are some areas of the shirts that we can not print on due to size and stitching limitations. These places include but are not limited to the side or seam of the shirt, the tags, shoulders, neck or tail lines. The reason for this is because traditional silk screening uses squeegees and flood bars to apply the ink to your shirt. These can only cover certain areas and because of seams and stitching in those particular areas the image can not be applied cleanly and the quality of the image may suffer.
-How many ink colors do you offer for one design?
We currently offer up to 4 colors per print location.
-Do you print tags?
No we do not currently offer tag printing on our products.
-Do you offer embroidery?
Yes, we have a full service embroidery department with state of the art Melco embroidery machines. Any item we offer for screen printing can also be embroidered.
-What do you charge?
All embroidery charges are based upon stitch count. Before we can quote on any job we must have your images emailed to us so that we can determine how many stitched it will take to complete your design. As with our screen printing there are never any set up or art charges for this department either.
-Is there a minimum piece order?
No, there are no minimums in our embroidery department, however it will be up to the customer to cover all shipping charges of any order under 12 pieces.
-What type of artwork is needed?
For embroidery we must have Vector files ONLY. in order for the machines to stitch out a pattern they must be able to follow line art as opposed to bitmap images. Our design tool renders all images in Vector so we can sew any images that are created on the design tool.
-Can items be drop shipped to other locations other than the purchasers?
Yes, just supply us with the address you would like your items drop shipped to and we send them either blind or not
-Can an order be printed quickly, if necessary?
Absolutely, call ahead to find out production times as they vary from week to week. if you have an event date or a date you absolutely need your shirts by, give us a call and we will come up with a solution to ensure your products arrive on time.
-Is there an additional fee for rush jobs?
Yes, our standard rush fee is $50. this will guarantee you that your item will print and ship within 3 business days from art approval. This fee does not include any type of special shipping. If you need a faster service other than ground call ahead and we will get you the cost for advanced shipping methods. At Cheap Tees we pay for ground shipping only, it is up to the customer to cover all shipping charges other than ground.
-What is your minimum piece order?
Our minimum order is 12 pieces. This is for 12 items of the exact same garment and print. There are additional discounts offered at 24, 50, 100, 251, and 501 pieces.
-How bright does your ink print?
On dark garments we always print with an under base at no additional fee, this will ensure that you always receive the very best and brightest print on your dark garments. On light or white shirts we use very opaque and bright colors to ensure your image is bright and vibrant.
-Do you do art work?
We will help our customers clean up or create simple designs. If you need a complete image our design tool will help you achieve a clean and professional looking design. We do not charge for simple artwork or manipulation of pre-made images.
-Can I send you my own personal shirts to be printed?
No we do not accept any apparel from outside sources. This type of printing is considered contract printing and is one of the services we do not offer here.
-How durable is your print?
Our screen printing process is extremely durable. Under normal wear and wash conditions you can expect our print to last for years and as long as you own your garment. Unlike direct to garment printing which usually fails after a couple of washings, ours will look as good a year later as they did when they first arrived to you.
-How many different ink colors do you offer?
We offer approximately 30 different ink colors.Our inks are manufacture from Union ink. The color choices and pallet can be seen on our design tool, or you can see them here (insert union ink chart). In order for us to keep our prices as low as they are, we do not offer any type of pantone matching services.
-What brands of apparel do you use?
We print on all first quality name brand apparel only. Our house brand tee shirt is made by Delta apparel, you will find this to be our least expensive option for those of you who are budget minded. This is a great choice for promos, giveaways, and volume purchases.You will find below a list of all other brands which we offer with the industries most competitive pricing.
|Adidas||ChromaZONE||Independent Trading Co|
|Alternative||Colorado Clothing||J. America|
|Augusta Sportswear||DRI Duck||L.A.T Sportswear|
|Bella||Fruit of theLoom||Oobe|
|Bella Baby||Genuine Pigment||Rabbit Skins|